Privacy Policy vipp55 — Member Data Protection & Privacy

1Personal Information We Collect

Vipp55 collects your personal information through several means — directly when you Register and use the platform, automatically through browsing technologies, and from trusted third parties in limited contexts. Here are the categories of information we collect:

• Identity Information: Full name, date of birth, identification card number (for KYC), gender, and nationality.
• Contact Information: Email address, mobile phone number, and current residential address.
• Financial Information: Bank account number, bank name, and registered account holder name for deposit and withdrawal purposes. We do not store credit card numbers directly.
• Technical Information: IP address, device type, operating system, web browser, access time, and login session data.
• Behavioural Information: Game records, betting history, game preferences, and platform usage patterns for the purpose of enhancing the member experience.
• Verification Documents: Copies of your identification card, bank statements, or other supporting documents requested during the KYC process.

2How We Use Your Personal Data

Every piece of information we collect has a clear and legitimate purpose. vipp55 uses your personal data solely for the following purposes:

• Create and manage your member account, including identity verification and the required KYC process.
• Securely and accurately process deposit and withdrawal transactions to the bank account or digital wallet you have registered.
• Provide effective customer support when you reach out to our team via live chat or email.
• Send important account-related communications such as transaction confirmations, security notices, and policy updates.
• With your consent, to send promotional information, bonus offers, and the latest news about new games at vipp55.
• Detect and prevent fraud, money laundering, account abuse, and activities that violate our terms of service.
• Fulfil legal and regulatory obligations applicable to platform operations.
• Enhance platform performance, improve user experience, and develop new features based on aggregated, anonymised usage patterns.

3Data Security & Encryption

Protecting your personal data from unauthorised access, leaks, or misuse is vipp55's top priority. We implement a multi-layered security approach encompassing the following technical and organisational measures:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers — no information travels in plain text.
• Encryption of data at rest using AES-256 standards for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available on all member accounts to add an extra layer of protection during Login.
• 24/7 Monitoring by our cybersecurity team, which detects and responds to any threats or suspicious activity in real time.
• Penetration testing conducted periodically by independent security experts to identify and patch any vulnerabilities in our systems.
• Role-based access control ensuring only authorized personnel can access members' personal data, with every access logged for audit purposes.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against cyber threats. Should any security incident involving your personal data occur, we are committed to notifying you within 72 hours and taking immediate remedial action.

4Data Sharing with Third Parties

Vipp55 does not share your personal information with external parties except in limited circumstances with a legitimate purpose, as follows:

• Payment Service Providers: The payment gateways we use (FPX, TNG eWallet, GrabPay, Boost) receive only the information needed to process your transactions. They are bound by strict confidentiality agreements and comply with PCI-DSS standards.
• Game Providers: Gaming software companies that partner with vipp55 may receive session data required to run the games. This data does not include your financial information or full identity details.
• Government Authorities: We will disclose personal information to competent authorities when required by Malaysian law, court order, or a valid law enforcement investigation.
• Technology Providers: Cloud service, hosting, and technical infrastructure providers that support our platform operations. All such providers are bound by strict data processing agreements.

5Use of Cookies & Tracking Technologies

Like most online platforms, vipp55 uses cookies and similar tracking technologies to enhance user experience and understand how our platform is used. Here are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve performance.
• Functional Cookies: Save your preferences such as language, display settings, and game choices so you don't need to reset them every time you log in.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for the purpose of continuous platform improvement.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the vipp55 platform.

6Your Rights as a vipp55 Member

As a vipp55 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object: You may object to the processing of your data for marketing purposes at any time by contacting our support team.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: If you have given consent for a specific type of processing (such as marketing emails), you may withdraw that consent at any time.

To submit any request related to your privacy rights, contact the vipp55 support team via live chat on the platform. We will process your request within 14 business days.

7Data Retention & Deletion

Vipp55 only retains your personal information for as long as necessary to fulfil the purpose of collection or as required by law. Below are our general data retention guidelines:

• Active account data is retained for the duration your account remains active, plus the mandatory retention period following account closure.
• Financial transaction records are retained for seven (7) years after a transaction occurs, in compliance with Malaysia's tax and financial legal requirements.
• Communication logs with the support team are retained for three (3) years for reference and dispute resolution purposes.
• Technical data and access logs are retained for twelve (12) months for security and incident investigation purposes.

Once the applicable retention period ends, your personal data will be securely deleted or anonymized so it can no longer be associated with you. Our deletion process follows industry-standard methods to ensure data is non-recoverable.

8Changes to This Privacy Policy

Vipp55 reserves the right to update or modify this privacy policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Here are our commitments when making changes:

• The "Last Updated" date at the top of this page will be updated whenever changes are made to this policy.
• For significant changes that affect your rights, we will send a notification to your registered email and display an in-platform notice at least 7 days before changes take effect.
• Continued use of the vipp55 platform after a policy change takes effect will be considered your acceptance of the updated policy.
• The version history of this privacy policy is available upon request from our support team for reference purposes.

We encourage you to review this page regularly to stay informed about how vipp55 protects your personal information. If you have any questions, concerns, or privacy-related complaints, please contact us via live chat on the platform or through our official email. Our team is ready to assist within 24 working hours.